Justin Cabrera

Install, configure, and maintain enterprise-level server hardware and cabling infrastructure.
Perform hardware break/fix services including the replacement of Field Replaceable Units (FRUs).
Execute full rack installations: placing, securing, cabling, powering, and handing off servers to provisioning teams.
Troubleshoot and resolve telecommunications connectivity issues and related network faults.
Diagnose and replace network switch equipment, including fiber/copper uplinks and configurations.
Document technical procedures, update existing documentation, and assist in building and refining Standard Operating Procedures (SOPs).
Execute structured cabling tasks: fiber, copper, and telecom cable routing, labeling, and troubleshooting.
Install and repair system power supplies and related power distribution cabling.
Work with internal teams via ticketing systems to communicate and document service requests, escalations, and work completion.
Independently manage and execute small-scale local projects; support and collaborate on larger initiatives with management.
Maintain adherence to security, safety, and operational best practices across all data center activities.
Provide hands-on support for server upgrades, migrations, and performance tuning activities.

Screen, hire, and mentor both in-house technicians and external vendors, enhancing team quality and effectiveness.
Collaborate with technicians to resolve complex troubleshooting issues by implementing advanced resolution techniques.
Provide on-site assistance across multiple buildings within a cluster to ensure operational continuity.
Adhere strictly to data center security and safety protocols during all technical operations.
Install operating systems on desktop and laptop computers with precision and efficiency.
Perform hardware installations including HDD, SSD, NVMe, RAM, PSU, and motherboards.
Compile daily reports outlining team priorities and performance metrics.

Boosted team performance by 50% and enhanced morale through strategic workflow adjustments and targeted training sessions.
Identified and implemented process improvements to optimize data center operations.
Produced detailed performance reports and project completion status updates.
Managed cross-functional teams across multiple buildings to ensure seamless project execution.
Mentored technicians and external contractors to align with best practices and security protocols.
Coordinated installation of operating systems on desktops and laptops, ensuring compliance with internal standards.

Consistently maintained technical errors at 40% below SLA requirements, ensuring under 1% error rate over three consecutive years.
Trained and mentored a team of 20 technicians, increasing team productivity by 30% and achieving a 100% on-time project completion rate.
Screened, hired, and developed both in-house technicians and third-party vendors, effectively reducing team attrition to 0% since 2018.
Directed the generation of daily priorities and team performance reports, streamlining communications across clusters.
Served as the primary technical point of contact for hardware troubleshooting and first-line support.
Led a cross-functional team to design a comprehensive disaster recovery plan, ensuring minimal downtime during outages.
Coordinated new building deployments that yielded a 15% reduction in cluster metrics and increased data storage capacity.
Conducted server upgrades, rebuilds, and scheduled maintenance, reducing customer downtime by 25% and boosting server performance by 25%.
Enhanced operational efficiency by decreasing human errors on server repairs by 30% and reducing network downtime by 20%.
Performed hardware installations and OS installations across desktop and laptop systems.

Functioned as the first line of support for hardware troubleshooting and technical issue resolution.
Participated in on-call duties, reducing repair response times by 20% and increasing overall customer satisfaction.
Conducted server upgrades, rebuilds, and scheduled maintenance, contributing to a 25% reduction in customer downtime.
Adhered to strict safety and security practices within the data center.
Installed key hardware components including HDD, SSD, NVMe, RAM, PSU, and motherboards, and deployed operating systems on desktops and laptops.

Provided comprehensive computer repair and maintenance services, including troubleshooting, upgrades, and installations.
Streamlined IT support processes for non-technical users, resulting in a 50% reduction in average resolution times.
Installed hardware components, such as HDD, SSD, NVMe, RAM, PSU, and motherboards, with high precision.
Executed operating system installations and created system images using sysprep to ensure reliable deployment.
Implemented robust security solutions by installing anti-virus, anti-malware, and comprehensive security suites, thereby enhancing operational efficiency.

Work Experience